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Service · returns

Swap window — ten days, no story needed

Every copy ships with a ten-day swap window from delivery. Wrong fit, changed mind, or condition mismatch — cue another from the stack, or refund in full. Your ACL rights are on top of everything below.

A bench lamp over a boxed game mid-inspection, opened case and a lint-free cloth to the side
The return bench. Ten days from your doormat, one email, one prepaid label.

We want the rotation to actually land. If a title you queued isn’t hitting the mood you expected, the swap window is there to cue another from the stack — or refund you, whichever you prefer. No restocking fee, no "we’ll credit you next time" nonsense. Ten days from the day the parcel lands on your doorstep.

This policy is on top of your rights under the Australian Consumer Law (ACL). Those rights can’t be excluded, limited, or modified by anything we say here. If a copy is faulty, misdescribed, or arrives broken, your ACL remedies apply regardless of the window.

How to use the window

01
Message the booth
Reply to your order confirmation or email [email protected] with the order ref.
02
Pack the copy
Original packaging where possible. Include the slip you got in the box so we can match it to your order.
03
Print the label
We send a prepaid Australia Post label within one business day. Drop the parcel at any post office.
04
Swap or refund
Your choice — another title from the stack at the same price band, or a full refund to the original payment method within 3 business days.

What we need the copy to look like on return

Same condition as sent
The grade we shipped is the grade we expect back. Normal handling is fine; new damage (scratched disc, cracked case) means we have to drop the resale tier, so we adjust the refund to match.
Complete where complete
If a copy shipped with the manual and original insert, we need those back. If it didn’t, don’t stress — the listing photo is our reference.

ACL remedies for faulty copies

Under the Australian Consumer Law, if a product has a major fault you can choose between a refund, a replacement, or a repair. For minor faults, we may provide a free repair within a reasonable time. Nothing in this policy limits your right to those remedies.

If you believe a copy has a major fault on arrival, email [email protected] and we’ll resolve it the same working day.

What if the swap window has closed?

Your ACL rights still apply for faulty or misdescribed copies. Get in touch with the order ref and a short description — we’ll sort it.

Do I pay for return postage?

Not within Australia, and not for faulty copies anywhere. For a change-of-mind swap outside Australia we ask you to cover the return label.

Can I swap part of a stack?

Yes. Keep the titles that land and swap the ones that didn’t. We only need the ones coming back.

Message the booth

Bench · booth

GAME CREATIVE

A small second-hand games rotation in Southbank. One title per evening, seven nights on the grid, every copy graded at the bench before it leaves the building.

Southbank, VIC 3006 (03) 9018 7452 [email protected] Mon to Fri · 10:00–18:00 Melbourne time
Booth nav

The short list of service pages — bench, dispatch, swap, sessions and the booth itself.

Checkout · accepted

Card, wallet, and 4-instalment pay. No cheques, no cash on delivery.

Visa
Mastercard
Apple Pay
Google Pay
Klarna · 4 pay

Orders over $150.00 ship free inside AU. Flat $12.50 under that, tracked only.

  • Four named tiersShelf-new / Fine / Honest / Rescue. The tier on the listing is the tier in the box.
  • Ten-day swap windowIf the tier feels off on arrival, replace or refund — your call.
  • GST-inclusive pricesAustralian Consumer Law rights apply on every listing, no fine print.